3. How do you decide which service provider to call?
All of our vendors have been rated on a scale from one to five. We always call the vendor with the highest rating first that is closest to the breakdown scene. The highest rated service provider will have a combination of the lowest service call rates and the highest reliability. If the highest rated service provider in your area is not available, we then call the service provider with the next highest rating.

4. Who actually performs the emergency roadside services?
All emergency roadside services are performed by vendors who are a part of our service provider network. All of our vendors have been individually screened and we have obtained all of the vendors rates which eliminates the possibility of excessive charges. We have also obtained certificates of insurance from each vendor to ensure proper insurance coverage.

5. What criteria do you use to decide which service provider to call first?
The first determining factor we use is who is the closest to the breakdown scene. Choosing the closest vendor eliminates or reduces kilometre charges. The second factor we use is the vendors rates. We always try to use the vendor with the best rates. The third factor we use is who is the most reliable. As we use different vendors, we rate our vendors on reliability and then use this information when we are determining who to call.

6. What do you do when your first choice of service provider can not do the job or can not be located?
When our first choice of service provider is not available, we choose the next vendor who is the closest to the breakdown scene and who has the next best rate and the next best reliability rating.

7. What happens if you can not find a service provider close to the breakdown scene?
E.R.S. Corp.’s dispatch process involves finding the closest available service provider to the breakdown scene. In most cases, the service provider dispatched will be from the city or town the service call is in. In the event that a local service provider is not available, E.R.S. Corp. will expand the search and bring in a vendor from the next available city or town.

8. Do any of the service providers work directly for E.R.S. Corp.?
No. All the service providers we use are independently owned and are not affiliated with E.R.S. Corp..

9. How do I know that the service provider who shows up at the breakdown scene has been sent by E.R.S. Corp.?
The service provider should identify himself as an E.R.S. Corp. vendor as soon as he gets to the scene. If the service provider does not identify himself as our vendor, please ask the vendor to confirm he has been sent by E.R.S. Corp.. If the service provider confirms that we have sent him, allow him to repair your vehicle. If the service provider does not confirm that he has been sent by E.R.S. Corp., do not allow him to work on your vehicle and call our Contact Centre to report the problem.

10. Will an E.R.S. Corp. service provider ever ask me to pay him directly for the services he has provided?
No. All of our service providers are always paid directly by us. If the service provider asks for payment, kindly refuse to pay and call our Contact Centre to report the problem.

11. What do I do after the service provider has completed his work on my equipment?
All you have to do is sign the service providers work order and then drive away. E.R.S. Corp. will pay the service provider for the work completed and bill you accordingly.

1. How can I be assured that the information I submit online is secure?
Rest assured that your information is secure and private. We go to great measures to ensure your information is protected, and we use stringent security measures to prevent any invasion of your privacy. To view our privacy policy, please click on ‘Privacy Policy’ at the bottom of our website.

2. What will the information I provide to you during my registration be used for?
We use the information you provide to us during registration to enhance our services and better meet the needs and specifications of our customers.

3. Will E.R.S. Corp. ever sell or give my personal information to a third party?
E.R.S. Corp. understands the importance of privacy to our customers. We will never sell or give confidential or personal information about our customers to any third party, except as required by law or as necessary to provide our services to our customers.

Rate Plans

1. What are your rate plans?
E.R.S. Corp. offers three convenient rate plans. We offer a Customer Assist Rate Plan, a Credit Card Rate Plan and a Full Service Plan.

To discuss these rate plans, please call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:30 P.M., eastern standard time. A customer service representative will be happy to explain our rate plans to you.

2. What is the Customer Assist Rate Plan?
This rate plan is great for companies who already have their own network of service providers. A customer would supply us with their service provider database to use when their equipment breaks down. We would try to use the customers database first and if we are successful in sending someone from the customers database, the customer would only pay us a very small coordination fee and the service provider would bill the customer directly.

An added benefit to using this plan is that in the event the customers database does not have a service provider close to the breakdown or if the service provider in their database is not available at the time of the breakdown, E.R.S. Corp. would immediately switch over to our own database eliminating any unnecessary downtime. In this scenario, the customer would pay the full service coordination fee to us and we would pay the service provider.

3. What is the Credit Card Rate Plan?
This rate plan is for customers who are non account holders or for customers who are account holders but do not have credit with our company

These customers would supply us with their credit card information which we would use to pre-authorize the work required. If we are successful in finding a service provider and having the work completed, we would complete the credit card sale with the exact cost.

A customer who uses their credit card must also pay a credit card surcharge which goes directly to the credit card company. If the credit card is a Visa or MasterCard, the surcharge is 3%. If the credit card is American Express, the surcharge is 3.5%. For credit card payments from outside of Canada (e.g. U.S.A.), the credit card surcharge is 3.5%.

4. What is the Full Service Plan?
Under this plan, a customer receives the benefit of full access to our extensive database of service providers. We also track the call from beginning to end and notify the customer when the job is completed. E.R.S. Corp. then audits the service providers invoice to ensure proper billing. After auditing the service providers invoice, we invoice the customer who has 30 days to pay.

5. What is the difference between the Credit Card Rate Plan and the Full Service Plan?
The difference is that the Credit Card Rate Plan customers pay immediately with their credit cards and the Full Service Plan customers have 30 days to pay. The services provided by E.R.S. Corp. are the same for both Credit Card Rate Plan customers and Full Service Plan Customers.

6. Why is the coordination fee lower for the Credit Card Rate Plan customer than it is for the Full Service Rate Plan customer?
The reason we charge less for a customer that uses his credit card is that E.R.S. Corp. collects our money immediately instead of offering credit. When credit is given to a customer, there is always a chance we may not collect the payment and we must therefore factor this scenario into our fee.

Invoicing Questions

1. When will I be billed for my service call?
Our goal is to send you your invoice as quickly as possible. After the service call is completed, we immediately contact the service provider and ask for our invoice. As soon as we receive the service providers invoice, we create our customers invoice and mail it out without delay.

2. Who pays the service provider for the emergency road services once they are completed?
E.R.S. Corp. always pays the service providers after the emergency road services are completed. You or your drivers will never have to pay a service provider directly and will always deal with E.R.S. Corp. regarding all payments.

3. Does E.R.S. Corp. mark up service providers invoices?
No. E.R.S. Corp. does not mark up any of it’s service providers invoices. At the request of the customer, we will gladly provide a copy of the service providers invoice if required.

4. Does E.R.S. Corp. keep a percentage of the service providers invoice amount?
No. E.R.S. Corp. does not keep a percentage of the service providers invoice amount. We pay our vendors 100% of the amount they invoice us.

Account Holder Questions

1. How do I apply to become an account holder with E.R.S. Corp.?
Please click on the ‘Become A Customer’ button located on the left hand side of our website. At the bottom of this page you will find a second ‘Become A Customer’ button that you must click on to bring you to our ‘Customer Information and Instructions Form’. You are asked to complete and submit this form that will give us all of your company information and any special instructions you may have. Once you have submitted your application to become a customer, a member of our management team will contact you within 24 hours. We will also issue you your own Account Number, User I.D. and Password.

2. Do I have to pay an application or membership fee to register with E.R.S. Corp.?
No. Registering with E.R.S. Corp. is completely free. The only fee you will ever pay is the small co-ordination fee when you use our services.

3. How can I update my customer profile if any of my personal or corporate information has changed?
At any time, you may call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:30 P.M., eastern standard time. Please ask for customer service and someone will be happy to assist you. You may also make any changes by using the ‘Contact Form’ located on our ‘Contact Us’ page. You will be asked a series of questions in order to prove your identity. If the questions are answered correctly, we will gladly update your customer profile.

4. Why do you issue an Account Number, User I.D. and Password to every account holder?
The reason is to protect the account holder and E.R.S. Corp. from the unauthorized use of the customer’s account. All callers must provide all three pieces of identification in order for us to process the service call under that account.

5. If I forget my Account Number, User I.D. or Password, what do I do?
At any time, you may call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:30 P.M., eastern standard time. Please ask for customer service and someone will be happy to assist you. You will be asked a series of questions in order to prove your identity. If the questions are answered correctly, we will re-issue your Account Number, User I.D. and Password to you.

6. What happens if I am a credit account holder but I can’t remember my Account Number, User I.D. and Password at the time of my service call?
All account holders must state their correct Account Number, User I.D. and Password in order to initiate a service call. If a caller does not provide all three pieces of identification, the service call will not be able to be processed under the callers account.

7. Is there any other way as a credit account holder, that my service call can be processed if I forget my Account number, User I.D. and Password?
Yes. You have the option to provide a credit card number to secure payment of the service call at the time of your call. An Emergency Service Coordinator will pre-authorize your credit card and if there is enough available credit on your credit card, your service call will be processed. If you are then able to find your three pieces of identification, we will cancel the pre-authorization on your credit card and invoice your company as per our credit terms.

8. I would like to change or modify my Account Number, User I.D. or Password. What do I do?
Your Account Number can not be changed or modified as it is a number generated by E.R.S. Corp. internally. You may however change or modify your User I.D. or Password at any time. Please call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:30 P.M., eastern standard time, and a customer service representative will be happy to assist you. You will be asked a series of questions in order to prove your identity before you are allowed to make any changes or modifications.

9. Is it important that I protect my Account Number, User I.D. and Password?
Yes. You are responsible for maintaining the confidentiality of your Account Number, User I.D. and Password and are fully responsible for all activities, charges and/or liabilities that occur under your Account Number, User I.D. and Password whether or not authorized by you.

10. How can I cancel my E.R.S. Corp. registration?
Simply call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:30 P.M., eastern standard time, and ask for a customer service representative who will be happy to assist you. You will be asked a series of questions in order to prove your identity before you are allowed to remove your company from our customer list.

Website Browsing Issues

1. Which operating system and internet browsers should I use to get the most out of emergencyroadservices.com?
Currently, more than 90% of our customers access our website using the Windows operating system and a recent version of the Internet Explorer browser; emergencyroadservices.com was designed with this fact in mind.

E.R.S. Corp. intends to introduce enhancements of emergencyroadservices.com that, once implemented, will fully support all standards-compliant Internet browsers, regardless of your computer’s operating system.

To take full advantage of the emergencyroadservices.com website, we recommend the following operating systems and internet browsers.

Operating Systems:
Microsoft Windows 98SE or greater Macintosh OSX v 10.2.1 or greater

PC Internet Browsers:
Internet Explorer 6.2.8 or greater Firefox 1.0.4 or greater

Mac Internet Browsers:
Firefox 1.0.4 or greater

Enable your cookies
Your browser needs to have cookies enabled in order to use every aspect of emergencyroadservices.com. To enable cookies, change your browser’s preferences to allow cookies to be set. To find out more about how to enable cookies, look in your browser’s help index.

Enable JavaScript
Your browser needs to have JavaScript enables. To enable JavaScript, you must change your browser’s preferences to allow JavaScript to run. Look in your browser’s help files to find out how to enable JavaScript.

2. Links from emergencyroadservices.com do not open properly from my web based email (such as hotmail, yahoo mail, gmail, etc.) Why is this happening?
If you are unable to successfully open a link, please copy and paste the link in the address bar of your browser. If you are still experiencing problems, simply follow the link instructions below:

• Place the pointer at the start of the link.
• Highlight the link by holding down the left mouse button and drag the mouse to the end of the link. Release the button.
• On the browser EDIT menu, click COPY.
• Move your pointer to the Address Bar. Delete any information that may be there by clicking the address bar one time. Use the DELETE key to remove the text.
• Once done, place your pointer again in the Address Bar.
• On the browser EDIT menu, click PASTE. The copied link should now be pasted in the address bar.
• Press ENTER.

3. Why am I having connection problems when I perform certain activities on the emergencyroadservices.com website from my office and/or personal computer?

Office User:
Some home users experience difficulties when trying to perform certain activities on the emergencyroadservices.com website (for example, Page not available; messages or inability to complete an action). This is normally due to your personal computer being behind a firewall either through a network or installed software. Examples of software that can cause this behavior are Zone Alarm, Norton Personal Firewall/Internet Security, and McAfee Personal Firewall Plus.

Home User:
Some home users experience difficulties when trying to perform certain activities on the emergencyroadservices.com website (for example, Page not available; messages or inability to complete an action). This is normally due to your personal computer being behind a firewall either through a network or installed software. Examples of software that can cause this behavior are Zone Alarm, Norton Personal Firewall/Internet Security, and McAfee Personal Firewall Plus.

Many times this problem can be resolved by temporarily disabling your personal computer’s firewall while you are on the emergencyroadservices.com website. Please remember to re-enable your firewall once finished. If you are able to complete the activity with the firewall disabled, you can configure your personal firewall to allow unrestricted access to the emergencyroadservices.com website. For additional information on firewall settings, please contact your security software provider.

Please note: Disabling your firewall increases your personal computer’s risk to internet threats such as viruses. E.R.S. Corp. assumes no liability for any problems that may be incurred.

Cancellation Questions

1. What happens if I cancel my service call immediately after I have submitted it?
If you cancel your service call immediately after you have submitted it and we have not started our dispatch process, there will be no charge to you. If however, we have already started our dispatch process, you will be charged a cancellation fee of $38.00 + G.S.T. Credit card customers will also be subject to the credit card surcharge.

2. What happens if after E.R.S. Corp. has completed their service provider search, I decide that I do not want your service provider to do the work?
A cancellation fee of $38.00 + G.S.T. will be charged to you or your account. Credit card customers will also be subject to the credit card surcharge.

3. If I cancel my service call after E.R.S. Corp. has already dispatched a service provider to repair my vehicle, what will I be charged?
If it is early enough and the service provider that was dispatched decides that he will not be sending an invoice to E.R.S. Corp. for his time, than you will only be charged a cancellation fee of $38.00 + G.S.T. Credit card customers will also be subject to the credit card surcharge.

If however, the service provider decides that he will be sending an invoice to E.R.S. Corp. for his time, you will not only have to pay the full cost of the service providers invoice, you will also have to pay the full E.R.S. Corp. coordination fee. Credit card customers will also be subject to the credit card surcharge.

4. Why does E.R.S. Corp. charge cancellation fees if someone cancels their service call?
The first reason is that we must recover our costs for initiating our dispatch process. Our only source of income comes from providing service calls and we begin incurring costs the minute we answer your call. Examples of costs incurred include wages, overhead, long distance charges and processing of the related service call ticket. The second reason is to discourage customers from calling us unless they are 100% sure that they want us to provide our services.

Search Fee Questions

1. In the event that E.R.S. Corp. has completed their service provider search and they are not able to find a service provider to repair my vehicle, will I be charged anything?
Yes. Although it is highly unlikely that E.R.S. Corp. will not find a service provider to repair your vehicle, a search fee of $38.00 + G.S.T. will be charged to you or your account. Credit card customers will also be subject to the credit card surcharge. E.R.S. Corp. will however call every available service provider in your area in order to complete your service call before they inform you that no one is available.

2. Why does E.R.S. Corp. charge search fees in the event that a service provider can not be found to complete a service call?
The first reason is that we must recover our costs for initiating our dispatch process. Our only source of income comes from providing service calls and we begin incurring costs the minute we answer your call. Examples of costs incurred include wages, overhead, long distance charges and processing of the related service call ticket. The second reason is to discourage customers from calling us unless they are 100% sure that they want us to provide our services.

Service Call Questions

1. How do I submit a service call to E.R.S. Corp.?
Call our 24 hour Contact Centre at 1-877-377-2262 to obtain service across Canada.

2. How do I make a change to my service call request?
In order to make any changes to your service call request, you must call our 24 hour Contact Centre and report the change to one of our Emergency Service Representatives.

3. Can you tell me how much the service call will cost before you start the dispatch process?
It is not possible to tell you how much the service call will cost before we start the dispatch process. The reason is that we do not know exactly which service provider will be dispatched. Until we start the dispatch process we do not know who has the best rate in your area and who is available. We will however always attempt to get you the closest service provider with the best rate which translates into the best available price for you.

4. Will I be notified after my service call is completed?
Yes. You will be notified after your service call is completed. We like to communicate with our customers from the beginning of the call to the end of the call.

5. Do I have to call E.R.S. Corp. for every service call I have?
No. Although you will receive the fastest, most cost effective emergency road services by calling E.R.S. Corp., you always have the option to attempt to find a vendor yourself.

6. What is a ‘credit card’ service call?
A ‘credit card’ service call refers to a service call submitted from a customer who does not have a credit account with us. A ‘credit card’ service call customer must give their credit card information to the Emergency Service Coordinator before we begin the dispatch process.

7. Can I be notified of all occurrences during the complete life cycle of the service call?
Yes. Upon your request, we will keep you up to date on all occurrences of your service call.

8. What information will I need to provide to E.R.S. Corp. when I submit a service call?
If you are an E.R.S. Corp. account holder, you will need to provide us with your Account Number, User I.D. and Password.

If you are not an E.R.S. Corp. account holder, you will need to provide us with your contact information and your credit card information.

9. What are E.R.S. Corp.’s responsibilities after they process a service call?
We are responsible for dispatching the appropriate service provider available at the time of the call and for tracking the service call from start to finish. We are also responsible for paying all service providers in a timely manner.

10. Is E.R.S. Corp. responsible for any consequential damages related to a service call?
No. E.R.S. Corp. will not be liable, under any circumstances, for any indirect, special, incidental or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if E.R.S. Corp. has been advised of the possibility of such damages. In no event shall E.R.S. Corp.’s maximum aggregate liability exceed the total amount paid by you for the services.

11. What additional information will I need to provide to E.R.S. Corp. for a truck or trailer repair service call?
You will need to provide us with the exact problem with the truck or trailer including the location of the problem and any other details that might help us to get your vehicle repaired faster.

12. What additional information will I need to provide to E.R.S. Corp. for a tire service call?
You will need to provide us with the exact location of the tire. For example, LFI (Left Front Inner), RRO (Right Rear Outer), LCI (Left Centre Inner), etc. We will also require the exact size of the tire. For example, 11R22.5, 255/70R225, etc.

13. What additional information will I need to provide E.R.S. Corp. for a tow related service call?
You will need to provide us with the exact description of the vehicle and the weight of the vehicle including the load, if loaded. If the vehicle needs to be towed to a different location, we will also require the exact delivery location.

Suspension of Services Questions

1. Can I be denied access to your services for any reason?
Yes. If your account is on hold or has been terminated, you will be denied access to our services.

2. What happens if my account has been put on hold or terminated?
You will not be able to use your account to obtain our services. Also, if your account has been put on hold or terminated, reactivation of your account will be completely at our discretion. If we agree to reactivate your account, we will require payment in full of all outstanding amounts.

Credit Card Questions

1. If I do not have a credit account with E.R.S. Corp., when do I have to give my credit card information to you?
You must always provide your credit card information to us before we can begin the dispatch process.

2. If I do not have a credit account with E.R.S. Corp., why do I have to give my credit card information to you before you start the dispatch process?
Before the dispatch process can begin, we must make sure that the credit card information you have given us is valid and that there is enough available credit on your credit card to cover the cost of the service call.

3. What happens if there is not enough available credit on my credit card to cover the cost of the service call, (i.e. my credit card is declined)?
We regrettably will not be able to begin the dispatch process if your credit card is declined. If you have another credit card that you can use, please provide the credit card information to the Emergency Service Representative.

4. Can I put my credit card information on file with E.R.S. Corp. so that I do not have to repeat the information for every call?
Yes. By filling out our blanket ‘Credit Card Authorization Form’, you will be able to keep on file your credit card information. Your credit card information will only be accessible by Upper Management. Having your credit card on file does not however guarantee the automatic processing of all your service calls. Each service call will still be subject to our standard ‘Pre-Authorization’ process to ensure the credit card is not declined as per item number 3 above.

5. What benefit would I get by putting my credit card on file with one company like E.R.S. Corp.?
The benefit would be that your credit card information would be available to only one company you can trust instead of having to give your credit card information to complete strangers every time you have a service call. Reducing the number of companies you give your credit card information to will directly reduce the potential of someone fraudulently using your credit card information.

6. What is a credit card surcharge?
A credit card surcharge is a surcharge that a credit card company charges each merchant for handling the transaction. The credit card surcharge for Visa and MasterCard transactions is 3% and for American Express it is 3.5%. For foreign credit card transactions (e.g. U.S.A.) the surcharge is 3.5%.

7. Why do you charge a credit card surcharge to customers who use their credit card to pay for their service calls?
We charge our customers a credit card surcharge because the credit card companies charge us the same credit card surcharge. As the credit card surcharge is an expense to E.R.S. Corp. which is directly related to the service call, we must pass this surcharge onto the customers who use their credit card to pay for their service calls. If we did not pass the credit card surcharge on to our customers, we would not be able to accept credit cards as a form of payment which would deny many callers from receiving our emergency services.

8. What types of credit cards do you accept?
We accept Visa, MasterCard and American Express.

Vendor Questions

1. Do I have to pay an application fee or membership fee to become an E.R.S. Corp. service provider?
No. Becoming a part of our service provider network is absolutely free.

2. How can I apply to become a part of E.R.S. Corp.’s service provider network?
Please click on the ‘Become A Vendor’ button located on the left hand side of our website. At the bottom of this page you will find a second ‘Become A Vendor’ button that you must click in order to bring you to our ‘Vendor Information Form’. You are asked to complete and submit this form that will give us a brief description of your company. Once you have submitted your application to become a vendor, a member of our management team will contact you within 24 hours.

3. What is E.R.S. Corp. looking for in a potential service provider?
We are looking for service providers who are committed to providing a high quality of service at a fair price. Our service providers should also have well maintained and safe equipment at all times. Proof of adequate and up to date liability insurance must also be supplied to E.R.S. Corp..

4. As an E.R.S. Corp. service provider, what benefits would I receive?
You would first of all indirectly receive new business calls from any one of our customers which will increase your sales and exposure in our industry. Secondly, all the service calls you receive from us will come from experienced Emergency Service Representatives who will give you clear and accurate information. The third benefit is receiving timely and accurate payment as we take pride in our vendor payment policy. A fourth benefit would be to provide your local customers with emergency roadside assistance outside of your area which would increase your customers satisfaction and loyalty to your company.

5. As an E.R.S. Corp. service provider, what would be expected of me during the entire service call lifecycle?
First of all, we expect our service providers to be honest with their estimated times of arrival. We also expect our vendors to be courteous to our customers during the service call. An open line of communication is also expected, meaning we expect a phone call to confirm you have arrived at the breakdown scene and then we expect a phone call when your work has been completed.

6. If I become a part of E.R.S. Corp.’s service provider network, who will pay me for the services I provide?
E.R.S. Corp. will always pay you for any service you provide for our customers.

7. What are E.R.S. Corp.’s payment terms to their service providers?
Our policy from day one has been to provide prompt payment to all of our vendors. All vendors are paid 30 days after the service call has been completed. Our goal is to keep all of our vendors as happy as possible which means making consistent payments.

8. After I complete a service call, when does E.R.S. Corp. require their invoice?
We require our vendor’s invoices as quickly as possible. We prefer to have our invoices within 24 hours of the service call completion.

9. Why does E.R.S. Corp. require their invoices so quickly?
The faster we receive our service providers invoices, the faster we can invoice our customers. This is especially important to us if our customer is paying for the service call with their credit card. We only have a certain amount of days after we pre-authorize a customers credit card to complete the sale.

10. If I become part of E.R.S. Corp.’s network of service providers, how can I maximize the amount of calls I get?
In order to maximize the amount of calls you get from us, you must first of all provide us with competitive rates for your area. Secondly, through time, you must prove to be reliable and honest when providing your services.

11. Does E.R.S. Corp. rate their service providers?
Yes. Our vendors have been rated on a scale from one to five. We use a combination of the service provider’s rates and their reliability factor in order to determine the rating.

12. As an E.R.S. Corp. vendor, what would cause my vendor rating to drop?
Your vendor rating would drop if you continuously give us wrong estimated times of arrival. Vendor ratings also drop when vendors try to take advantage of us through their invoicing. If E.R.S. Corp. has to frequently call a vendor to obtain credits due to excessive charges, this would definitely drop the service provider’s vendor rating.

13. If you call me to do a service call and I can not do it, will that affect my E.R.S. Corp. reliability rating?
If you are not available to do a service call for us within the time frame we require, we would appreciate your honesty and your reliability rating would not drop. If however, everytime we call, you are not available to do our service calls, then your reliability rating would definitely drop to reflect the inactivity.

14. Does E.R.S. Corp. audit their service providers invoices?
Yes. Part of our services include the auditing of all service providers invoices to ensure the service provider has correctly invoiced for the work they have completed. If the service provider’s invoice is not invoiced accurately, E.R.S. Corp. contacts the service provider and obtains a credit on behalf of our customer.

15. Does E.R.S. Corp. issue purchase order numbers?
Yes. You must always obtain a purchase order number from our company before you begin your service call on our behalf.

16. Does E.R.S. Corp. mark up a service provider’s invoice to their customers?
No. We do not mark up our service providers invoices. In fact, upon request, we supply a copy of the service provider’s invoice to our customers if required.

17. When E.R.S. Corp. pays a service providers invoice, do they keep a percentage of the service providers invoice?
No. We pay our service providers 100% of their invoiced amount.